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Frequently Asked Questions

  • What is your return policy?

    All returns must be made within 15 days of delivery, and are subject to inspection. Product and tags must still be intact and in brand new condition with no dog fur.

  • Are returns free of charge?

    There is a 15% restocking fee required for all product returns.

  • Do you accept returns for international orders?

    At this time, we do not accept returns for international orders.

  • What is your exchange policy?

    You can exchange your product for a different size or product within 15 days of delivery. All exchanges are subject to inspection. Product being exchanged must still be intact with tags and in brand new condition with no dog fur.

  • Are exchanges free of charge?

    Unlike returns, there is no restocking fee for exchanges. However if you are exchanging for a larger size or a product that is more expensive, you will be responsible for the difference in price. If you are exchanging for a smaller size or less expensive product, you will be credited the difference in price.

  • Do you accept exchanges for international orders?

    At this time, we do not accept exchanges for international orders.

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