Returns and Exchanges

K9 Wear Free Return Policy

At K9 Wear, we strive to ensure that both you and your furry friend are completely satisfied with your purchase. However, if for any reason you need to return an item, we're here to help. We are pleased to offer free return shipping for all eligible returns. Our team will provide you with a prepaid shipping label to facilitate the return process.

15-Day Return Window:

We offer a 15-day return window from the date of delivery. If you are not completely satisfied with your purchase within this timeframe, you may return it for a full refund or exchange, provided that the item meets our return criteria.

Conditions for Returns:

  • The item must be in new condition, with original tags and packaging intact.
  • The product must be clean and free of dog hair.
  • Returns must be initiated within 15 days of the delivery date.
  • Proof of purchase is required for all returns.
  • Personalized or customized items are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return: To initiate a return, please contact our customer service team at customersupport@k9wear.com with your order number and reason for return. We will assist you with the return process and provide you with a shipping label.

Refunds: Refunds will be issued to the original form of payment within 30 days of receiving the returned item. Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.

Exchanges: If you would like to exchange an item, please indicate the desired exchange item when contacting our customer service team. Exchanges are subject to availability.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will arrange for a replacement to be sent to you as soon as possible at no additional cost.

Questions or Concerns: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure that you and your pet are happy with your shopping experience.